LAC Group is looking for a Manager of Salesforce & Client Technology for its Moncton, NB office. The Manager is responsible for developing and enhancing infrastructure and applications to support the growth of the business and to promote a highly available and stable computing environment. The Manager will contribute to the overall service delivery, incident/problem management, and support of all of LAC Group’s internal and external computing environments. Reporting to the CEO, this is a hands-on role that requires working with members of the IT team and third-party vendors to assist in the implementation, management, and support of our critical business applications and systems.
Deep knowledge of Salesforce data structures and understanding of how to implement them to fulfill complex process and reporting requirements
Design, develop, test, document, and deploy high quality business solutions on the Salesforce platform based on industry best practices as well as business needs
Manage day-to-day internal IT projects: Google Suite Applications; Managing relationships with our 3rd party vendors; Ordering computers and phones
Manage troubleshooting and problem-solving front-end employee and client technology issues while coordinating other IT teams a necessary
Provide an end-to-end service delivery experience that keeps our users informed and satisfied.
Communicate and collaborate with other technical resources and stakeholders regarding status, technical issues and creative solutions
Handle numerous projects/priorities using agile development methodologies and sound development practices to ensure the quality delivery of enterprise solutions
Interface with business analysts and technical staff and be responsible for delivering complete work products
Integrate AppExchange products into the overall platform and application architecture
On-board clients onto our system, this includes basic training and troubleshooting
Directly manage external teams in QAing the system before releasing product features out to production
Participate and engage in all team meetings
Document best practices and operational procedures
Facilitate continuous improvement across the development and delivery teams
Develop schedules, shifts, and IT Projects/Initiatives for the team
Required Years of Experience: 5+ years, or 8+ years of additional relevant experience may be substituted for education.
Bachelor’s degree in computer science or other related field
Must have demonstrable knowledge and practical application of Apex code, Lightning components, Visualforce pages, and Salesforce APIs
Community Cloud experience
Experience with Agile Development or Software development lifecycles, requirements, and software documentation and associated Salesforce DevOps technologies/tools such as GitHub, Agile Accelerator, Copado, Salesforce DX etc.
Additional Salesforce and IT industry certifications
Drive desktop user experience innovation
Can conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities
Ability to work on multiple tasks independently with minimal supervision and deliver results with aggressive timelines
Ability to speak and write English fluently, and can produce high quality technical documentation and analysis
Strong leadership skills and the ability to take initiative, multi-task, and balance a large workload
ITIL-ITOM/ITSM knowledge and experience
Data Analytics experience